We use the Professional Matterport 3D modeling camera to create a complete three-dimensional representation of a space, which lets you “walk” through the space to experience it as if you were there.
How is an Walk Through 3D Tour different from a traditional virtual tour?
A traditional virtual tour isn’t really virtual. It’s just a gallery or video of stationary panoramic photos. Although techniques vary, most traditional tours don’t allow the viewer to move around within the space. At the very most, traditional tours offer 10 individual locations to view the space. Traditional photographers use DSLR cameras to capture multiple photos that are then stitched together to form a panorama which is viewed from a software player. An 3D Walk Through Tour truly allows the viewer to explore the space in up to 200 locations that are seamlessly stitched together. They can look up, look down, turn around, walk around items (such as a kitchen island) and see the space from multiple angles of their choosing. We use professional and expensive Matterport 3D cameras to create the wall through, plus we give you a “Floor Plan View” as well as a “Dollhouse View” to allow the viewer to better conceptualize the space.
How long does it take to create a tour?
It takes about 45 minutes per 100 square Meters. It will take longer if people or pets are present during scanning and are constantly entering the view of the camera. We do charge an additional $25.00 per 15 minutes if the interference of people or pets becomes excessive.
How is the tour created?
Our 3D camera is placed in multiple positions throughout the space. In each position, a body holding nine cameras (6 HDRs and 3 infrared) rotates with its built-in motor to gather data in 360 degrees. The data is then uploaded into the cloud for processing. It typically takes 24 hours for the data to be processed into a Model. The Model is then available to be shared online with a web link or embedded directly into a website.
What do I need to do before the appointment?
Please have the space cleaned and de-cluttered before your appointment. It should be staged and in “open-house’ condition. We charge extra if during the appointment we have to perform any excessive cleaning or rearranging of pictures or furniture. The camera will see everything and it cannot be taken out later.
Can my family or agent be present during filming?
People pets, small children and other potentially moving persons or objects should be removed from the interior of the area to be scanned or placed in a separate closed off room. The family or a representative may be present during filming, but they must remain out of view of the camera and any windows and mirrors. In the absence of specific prior instructions, we will use our professional opinion and discretion to compose, stage and create the finished product.
Do you shoot every room?
We shoot all interior spaces with the exception of small closets (such as a linen closet or pantry). The doors to all rooms to be scanned must be open when we begin. Garages are typically not scanned unless requested in advance. Generally if a human can walk into the area 9such as a master closet), we include it. If there is a sensitive area, you may elect to not include it. However, this will mean the layout and floor plan views are not truly representative of the property.
How fast do you deliver?
Your 3D Walk Through Tour will usually be available with 24 hours for you to start showing.
How do I embed an 3D Tour into a website?
Embedding a model is very straightforward: it’s similar to embedding a YouTube video. We will provide you with the code to cut and paste. You can also use a standard html link too on websites, in emails and anywhere else web links are used.
Which browsers, tablets and smartphones are compatible?
The Matterport 3D Showcases use WebGL, the modern standard for 3D content on the web. On desktop computers, WebGL is supported by the latest version of Firefox, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android. The tours look amazing on an iPad. To confirm that your browser supports WebGL, visit this test page
Can I import a Matterport 3D Model into CAD software?
Yes. We can provide you with an industry-standard OBJ file, which will contain both the 3D mesh and textures. There is no extra charge for this.
How long is my Amazing 3D Tour available?
Amazing 3D Tours require an enormous amount of data which is stored in the cloud on the camera maker’s servers. The first year of hosting is included and is only $49 per model per year after that. If the property sales, we can remove it for you within 24 hours notice.
Can I host it on my site or put my own branding on the videos?
No. All models must be hosted on the Matterport cloud servers. White labeling is not available at this time. The text that appears when the model is loaded may be customized, such as “123 Main Street”
Is my 3D Tour public or private?
3-D walk throughs, images and any other video created will be publicly available on the internet throughout the world and can be indexed by search engines. Any personal items, such as family photos, expensive artwork, jewelry or other personal property that you do not want to be seen by the public should be removed from view prior to the shoot.
What if the weather is bad on the day of my appointment?
3D Tours uses High-Dynamic-Range Imaging (HDR) which allow the cameras to adjust to changes in light so both light and dark areas can be captured at the same time. This means that a space is good for scanning even on cloudy days. As long as there is interior lighting, the finished project will look as good, if not better, as a model created on a sunny day.
Can you scan my backyard, garden, pool or outdoor concert venue?
The Matterport Pro 3D Camera is designed for indoor use. Direct sunlight can interfere with data collection. You will be able to see through windows in our traditional service and view parts of the backyard or patio areas, but you will not be able to “walk through” them. We do sometimes have success shooting outdoors on cloudy days when there is no direct sunlight, or at dawn or dusk when the sun has moved onto the horizon. If you are interested in attempting this, please contact us for a custom quote.
Can you shoot still photos of my property while you are here?
Still photos can be captured from the 3D Tour without logos and icons at 1920×1080 resolution. We can give you a special link to the 3D Showcase Workshop on Matterport’s website to do this yourself. You will be able to choose exactly the angles you want. Please note these images are not super high quality – they are similar to screen grabs. They may be OK for lower end properties or in cases where the photos will be used pretty small. If you want superior quality stills, it is best to let us shoot professional still photos with a DSLR of the exterior and interior of your property at the same time we do the 3D scan. Please contact us for pricing and details for this optional service.
Can you “Photoshop” the Walk Through video?
No, we cannot retouch things out after the shoot or modify the color (darken or lighten). Whatever is in the spaces at the time of the shoot is what it will look like in the final product. Please note we do our best to avoid the camera showing up in mirrors or as a reflection in glass windows, it’s not always possible to avoid it in very tight spaces that have wall-to-wall mirrors.
Why do I sometimes see a small blur when panning down?
As a viewer walks through the finished 3-D model, they may see a very small blurred area in the middle of the scan if they pan all the way down to the bottom. The blur is created by the camera to block the legs of the tripod from view. We cannot remove it.
Why do some areas on my model have “black holes” when I am looking at the dollhouse or floor plan view?
Some areas may show as “black areas” on the final dollhouse or floor plan view (but not in the walk through view!). This is normal, as these are areas the scanner cannot see and a human cannot see when walking through (such as inside a column, behind a chair in the corner or inside a small closet). Small non walk-in closets and very small storage spaces, pantries, residential garages and attics are not typically included in the scans.